Stitching users across sessions with Stape just got easier

If you've been doing server-side tracking for a while, you've probably built some version of user stitching yourself (I know I have a few times!). You captured an email when a user submits a form and stored it somewhere like Stape Store. Then you pull back in that user data on every event that came after it or use it for cross-device tracking. It works, takes tons of time, but many of us know we need to do this to help improve our ad platform performance and provide them with useful data.

I'm Manisha Mistry, the Technical Lead at MeasureU, and I have done this setup a few times and know it can be a lot to set up and maintain. The pattern is always the same: capture the information, use a Stape Store Writer tag to save it, a Stape Store Lookup variable to pull it back, and then you repeat that for every identifier and every downstream platform.

Last month, Stape released the Enricher power-up, and it changed how I think about this entire workflow. Enricher does what we all have been doing manually, as it handles all of that stitching for us and makes user stitching almost too easy.

In this blog, I'll walk through what Enricher actually changes, how the matching works under the hood, the six (I know six) identifiers it tries to match on, and common use cases.

The easiest way to understand the Enricher power-up is to compare it to what most of us are doing currently.

Standalone Stape Store setup for user stitching:

Stape Store via Enricher power-up:

My take... it is like MAGIC (but that is just my take). That said, let's dive into how it works and how it matches.

Whenever I need to understand something well, I like to visualize it, so below is a visualization of how the Enricher power-up will enrich data for all events once a user submits their information on a website and it is exposed in the event/data tag.

As visualized in the diagram, across all four columns, once the data is exposed, the Enricher power-up captures the user data and re-attaches it to every event after that point. It doesn't matter if the user is on a new session or device. As long as one of the six identifiers matches, Enricher's job is to match on the user, capture/update the user profile, and enrich any events downstream with user data that it is missing.

The column I want to call out is Day 9, where the visitor returns to the website on a completely new device and re-submits the same email. As Stape Store can match on email, it will pull forward the full user profile, update the incoming event with any user data it is missing, and update the stored user profile with any new information. 

This is the part that really impressed me about the Enricher power-up. Most times when I set up user stitching, I match on email or an ID, or both. Enricher takes this to the next level by offering the ability to match incoming events on any one of these six identifiers:

Here is where I want to pause for a second, because the six identifiers above are what the Enricher power-up uses to match a user to an existing profile. That said, what Enricher stores in that profile is a much larger list, and what makes it so useful for downstream ad platform tracking.

Once Enricher finds a match on any one of the six identifiers, it stores everything you make available through your data/event tags into the user profile. That can include first name, last name, phone number, city, country, region/state, postal code, street, date of birth, gender, along with platform-specific click IDs for Meta (_fbp, _fbc), Google Ads (gclaw, fpgclaw), TikTok (ttp, ttclid), LinkedIn (liFatId), Pinterest (epik), and Snap (scclid, scid).

Then, when a future event comes through and matches on any one of the six identifiers, Enricher checks what is missing from the event and fills in the missing user data from the stored profile before your sGTM tags fire. This helps ensure your Meta CAPI tag, Google Ads conversion tag, and TikTok Events API tag end up with the click IDs and hashed user data, even on events that arrived at the server with almost no user data. 

Before I wrote this blog, I wanted to understand how the matching across those six identifiers actually worked under the hood. So I hopped on a call with Dan Murovtsev, Stape's very own Product Manager. In his exact words, Enricher uses a deterministic approach when it comes to matching.

That means the Enricher power-up is not guessing or doing a 'contains match,' it is doing an exact match in a specific, hierarchical order to match the user on the site to the user data available. 

The order goes as follows:

Enricher checks each identifier in the order outlined above on every incoming event. The first identifier that finds an exact match wins, and the stored user profile is used to fill in whatever user data is missing from the incoming event before your sGTM tags fire. 

Additionally, the Enricher power-up is designed to keep data updated. This means when a new value for any user data shows up, like a new _ga, FPID, or email, Enricher treats that as the source of truth and updates the stored user profile. So, in a nutshell, the latest value replaces what was there before. I actually tested this myself by deleting the _ga cookie for a user that already had a profile created by the Enricher power-up, and the moment a fresh _ga came through, the stored profile updated to the new value.

The Enricher power-up gives you two storage options, and it is important to understand each option so you can make the right call with your client.

What changes: Enricher power-up writes a _sbpee cookie on the visitor's device when it captures identifiers, and re-reads that cookie on every event.

What does not change: your server cost remains the same, as the cookie is stored on the visitor's device, not Stape's infrastructure.

The trade-off: like any cookie, the cookie created by the Enricher power-up is device-bound, so a visitor on a phone and a laptop are two separate _sbpee cookies. Additionally, cookies can be deleted, and you don't get the benefit of cross-device or offline tracking.

What changes: Enricher power-up writes the captured identifiers into Stape Store on Stape's infrastructure, and matches incoming events against the full Store on every request.

What does not change: anything about your existing Store setup is untouched. The Enricher power-up just reads and writes to the same Store you've always had access to.

The trade-off: as always, using Stape Store counts toward your subscription cost, so you will incur a cost. That said, that cost gets you cross-device, cross-session, and offline matching that doesn't depend on the visitor's cookies surviving, and the ability to pull offline data in via the Profiles CSV upload.

After working through this with Dan, the recommendation from Stape and me is straightforward: run both if your plan and budget allow it. Cookie gives you the functionality, and Store gives you a fallback along with cross-device and offline matching.

Now that we understand how Enricher works under the hood, let's dive into use cases where the Enricher power-up will make an impact for most of us. It is important to know that none of these are new ideas, many of us have been solving these same use cases using Stape Store.

Many of us have been on that call with a client where the topic of discussion is a warning in the Meta or Google Ads platform on a low EMQ score. It is never a fun call, and it usually happens when an event arrives in your sGTM container, and it is missing identifiers like email or phone number.

This is where Enricher can help, as when an event arrives, the Enricher power-up can check if it has user data stored for the user using one of the six identifiers. Then, if it does, it will fill in the missing user data, like hashed first name, last name, and phone, on the event before it goes downstream to Meta CAPI, Google Ads, and other platforms. This, in turn, improves the data being sent to the ad platforms and can help improve match quality.

This has to be the use case many of us are excited about, especially for any of our clients with webhook events or offline conversion uploads. Without the Enricher power-up, when a CRM webhook, offline conversion upload, or any other event from outside the browser arrives at the server, we usually only have user data such as email, phone number, and maybe name, but none of the cookie identifiers that tie that user back to the user's web behavior.

With the Enricher power-up on, the moment the offline event hits the server, it will try to match the user by email. If it finds a match, then it will fill in the missing user data from the stored profile, like _ga, FPID, _sbp, the platform click IDs, and more. That means now your Meta CAPI tag for an offline event can include the same identifiers as your Meta online events, which will improve your EMQ score. 

This also works in the reverse direction using the Profiles tab in the Enricher power-up, where Stape allows you to upload an export of user data. Once uploaded, Enricher can match user data submitted online to profiles uploaded using email as the matching criteria.  

I am guilty of doing this all the time, so I really find all the ways you can track someone visiting your site really interesting!

I start in Safari on my mobile, then a few hours later I jump on my laptop and add to cart, but wait, let's not finish there. I switch back to my phone later and complete the purchase. Seriously, I can't be the only one who does this again and again. Here's the thing, as a tracking professional, I know that without stitching, your tracking is broken or incomplete, as you can't tie my activities together across all these devices and sessions.

This is where Enricher shines. 

As long as I use the same identifier, like email, across all devices/sessions, it can match me from the Stape Store, and every event after that point will include the enriched user data. This will include events we send to Meta and Google Ads, so that can help improve our EMQ.

Now that we understand how Enricher works and the use cases it can help with, let's dive into the setup. I have to say, this is yet another area I was impressed with, as it was so straightforward. It only takes a few steps, and as long as you have the data available in a data/event tag, you're good to go.

1. Log in to your Stape account and select your sGTM container from the dashboard.

2. Go to Power-ups and click Use next to the Enricher panel.

3. Toggle the Enricher switch to enable it.

4. Select the Enrichment mode:

The following request parameters are currently used to identify a user. They are evaluated in the order listed below, from highest to lowest priority:

5. Select a method for storing user data by enabling the toggle next to the method. You can also use both.

6. Configure how the power-up will work with consent.

If you need the power-up to be compliant with data regulations (especially if you target EU countries or some US states that have mandatory data protection laws), click on “Only set cookie/store data if marketing consent is given”. If enabled, Consent Mode V2 parameters are used for /collect requests, and the consent_settings object is used for /data requests.

After enabling this option, the event data won't be enriched with the user data you already have for cases when a user didn't give consent to process the data.

7. Select data points from the list.

These are parameters that will be saved in a cookie/Stape Store (depends on the power-up configuration method you've selected). Later, the data will be used to enrich events/incoming requests.

These parameters define what information will be available for event enrichment in both Automatic and Semi-automatic modes.

After selecting datapoints, the behavior depends on the enrichment mode:

For the Semi-automatic mode, you must manually create and use Event Data variables in your sGTM tags. These variables must correspond to the datapoints selected in the Enricher power-up. Here is an example of sGTM tag config:

The Key Path in the Event Data variable must start with enricher_. Based on the request type (/g/collect or /data), the path will differ; refer to the table below:

For automated Enrichment mode, the enriched data is added using the following keys in the cookie/Stape Store. There are some differences between parameters for /g/collect and /data requests, displayed in the table below:

Among the data points, there is also Marketing & analytics cookies.

In the table below are listed the Marketing & analytics cookies we use to identify the user (if you opt for “Marketing & analytics cookies” as a data point), as well as the parameters that will be available in the incoming requests in sGTM.

8. If you opt for the Use store option, the tab Profiles is available for you.

It gives the ability to upload a CSV with profile data (for example, uploaded from the CRM/CMS). If the profiles are uploaded, the power-up will take the data you provided and try to match it with online data activity, creating a more complete user journey.

To upload profile data, click Upload profiles and select your file.

Map the fields within the power-up with the dataset uploaded. Please note: the email address is a mandatory parameter, since it's a primary user identifier.

During CSV upload, email addresses are validated before the import starts. If the file contains invalid or unsupported email addresses, the upload will fail, and an error message will be displayed.

Also, during CSV upload, all field values are validated according to the limits defined in the table below. If a value exceeds the maximum allowed length, it will be silently truncated to fit within the limit (no error is returned).

9. Once configured, click Save changes.

To test the configuration, use the GTM preview. 

 As well as the _sbpee cookie that stores the user data (all the user data is encrypted for security):

If you use Store as a config method, you can also use the Profiles tab within Enricher power-up to see that data was added to the Store.

After testing the Enricher power-up on my own setup and talking to a handful of my measurement peers, we all are equally excited. Stape has truly built yet another feature that is going to save us a lot of time and help us improve the signals and data we send to our ad platforms.

If you have been running Stape Store and stitching users together across sessions/devices the old way, my recommendation is to turn on the Enricher power-up today. Test it out and see how it works for your setup, even if you only use the cookie option to start. Over time, as you and your client see the wins, aim to turn on Stape Store and truly start stitching users together across devices.

So what are you waiting for? Go turn on that power-up and power up your tracking.