Using Facebook conversion API, you can send events from your server to the Facebook server. Server-side tracking with configured custom subdomain helps to bypass ad blockers, ITPs, and iOS 14 restrictions.
Together with Facebook Conversion API events, you should send additional parameters. These parameters can be divided into three parts:
The latter helps Facebook Conversion API match events you send from the server to real users. It can be any information like email or last name. These parameters were created to help Facebook identify users.
For every server event you send, FB will show you an event match quality score. This match quality score depends on the number of customer information parameters you send and their accuracy.
Facebook CAPI event match quality can significantly impact your campaign’s results and audience accuracy. Let me walk you through some tips on how to increase the Facebook match quality score in this blog post.
What is the Facebook event match quality score?
The key to proper FB conversion API setup is the event match quality score. Why? Well, Facebook utilizes user data sent from your server to match event instances like adding a product to a cart to a specific FB account. In other words, events match quality grades the customer information you share. The number of the parameters sent affects the percentage of sent events.
User data can be divided into the following subcategories:
1) Parameters that require hash and can be sent as is. Such parameters as zip code, email, or state need to be hashed (basically, all parameters that contain personal user information). But parameters like client user agent, IP address, or browser ID do not require a hash.
I would separate _fbp and _fbc parameters into separate categories. These two parameters represent browser cookies.
Facebook pixel automatically ads _fbp cookie when it is using first-party cookies. This unique identifier consists of version (always FB), subdomain index (for example, 0 for stape.com, 1 for app.stape.com, etc.), creationTime in the UNIX time standard, and it represents time in milliseconds when _fbp cookie was saved and a random number.
This is the example: fb.1.1596403881668.1116446470
When the Facebook pixel is installed on a website and uses first-party cookies, the pixel automatically saves a unique identifier to an _fbp cookie for the website domain if one does not already exist.
When a user clicks on the FB ad, it includes the fbclid query parameter. If they land on the site that uses a first-party cookie with enabled browser tracking, then the fbclid query parameter is saved inside the _fbc parameter.
It’s important to understand that not all your events will have _fbc parameters. Traffic from organic searches, google ads, or email campaigns won’t contain _fbc since interactions with the site don’t happen on Facebook.
How is the Facebook event match quality score calculated?
The maximum score you can get for the FB server event is 10. Getting to the ultimate point will be complicated. This score means that you have to send all user information parameters for your server events, and these parameters are sent on all occasions.
For events such as PageView, where you do not have any user parameters, the match score will be around 4. Everything that you will be able to send is _fbp, _fbc, IP Address, and User-Agent.
How to increase Facebook event match quality score
1. Set up a custom subdomain.
If you decided to set up Facebook Conversion API through the Google Tag Manager, we recommend using a custom subdomain for the tagging server URL. This way, you can move from the 3rd party to the 1st party cookie. It will also help to increase tracking accuracy and set _fbp and _fbc correctly.
2. Use data layer.
Before setting up ss tracking or browser tracking, you need to have a proper data layer. This way, you can ensure that your trigger, variables, and tags will work correctly if the page URL, element ID, or CSS selector changes.
Make sure to send all possible user information to the dataLayer.
For example, if a user is logged in on your site, you can send a data layer event with the user name, id, and email. This way, you can increase the match quality of all events with these user data.
Ask developers to set up a data layer or use a plugin for your CMS that generates data layer.
3. Check there is no error for the server events.
Facebook will decrease event match quality if you have any errors for the server events. Check this blog post that describes some popular Facebook CAPI issues and tips on fixing them.
To find if there is any error, open the events manager and click on the diagnostics tab.
4. Store user data.
Let’s say users subscribed to a newsletter on your site. By default, you can send their email only when subscribe events happen. But there is a way to store user data in the browser. In this case, you can send their email as long as it’s stored in the browser. You can use data tags to store user data. Here is a more detailed explanation of what a data tag is and how to use the store data tool.
We receive a lot of questions about the Facebook event match quality scores. But there is no way to say if the event quality score is good or bad. If the quality score on your server events is lower than 3, then it might be a red flag.
A lot of people are worrying when they have a match quality around 6. It’s an astounding number. Do not worry. Facebook is sending so many suggestions on improving quality match scores because they want to collect as much user data as possible.
Suppose you send the most straightforward 4 customer data parameters (_fbc, _fbp, IP address, and User-Agent). Most likely, FB already has enough data to associate this event with a real user. If you add user email, then chances are even higher.
Ultimately, if your goal is to increase the event match quality score, follow the tips described in this article.