Version: 1.02
Last updated: January 19, 2026
Please carefully read these Terms of Use ("Terms") before using the app.eu.stape.io website ("Website") and other versions of Stape, a project that provides you with a tool for server-side tagging.
These Terms describe on what conditions you can use the Website. Please read them.
If you do not agree with them, you cannot use the Website.
The terms "we," "us," "our" refer to Stape Europe OÜ, a legal person registered under the laws of the Republic of Estonia with a registry code 16564377 ("Company").
Please note that all materials of the Website are for information purposes only. No such materials are or should be taken as any sort of professional advice.
You can contact us at:
Stape Europe OÜ
Registered address: Sepapaja tn 6, Tallinn 15551, Estonia
Contact email address: privacy@eu.stape.io
1.1. These Terms constitute a legally binding agreement between you and the Company.
1.2. The laws of the Republic of Estonia shall apply to your use of the Website.
1.3. By using this Website, you confirm that you meet the following requirements:
1.4. The Company can change, delete and addend these Terms at any time. All new or changed terms shall become valid at the moment they are published. The Company will notify you about substantial changes to the Terms. This can be made by posting a notification on the Website or sending an email (if appropriate).
1.5. Stape does not provide any services in the Russian Federation and Belarus. All accounts registered on Stape before 28th February 2022 and ever logged in from the Russian Federation or Belarus used cards issued by the Russian Federation or Belarus Access banks are blocked on 11th March 2022. Paid accounts are blocked at the end of the current billing cycle. Stape.io's website is blocked for users from the Russian Federation and Belarus.
1.6. Restrictions on sanctioned countries and entities
The Company does not provide any Services or products to customers who are registered, located, or operating in countries or territories subject to comprehensive sanctions imposed by the United States of America (including, but not limited to, sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC)) or the European Union (including, but not limited to, those listed on the EU's Consolidated List of Financial Sanctions Targets). This includes, without limitation, countries such as Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, as well as the Russian Federation and Belarus (as further detailed in Section 1.5). By using the Website or Services, you represent and warrant that you are not located in, under the control of, or a national or resident of any such sanctioned country or territory, and that you are not listed on any U.S. or EU government list of prohibited or restricted parties. The Company reserves the right to immediately suspend or terminate your Account and access to the Services if it determines, in its sole discretion, that you are in violation of this provision. No refunds will be issued in such cases.
If you do not agree with the new Terms, you should stop using the Website. Please check these Terms from time to time.
2.1. On the Website, you can receive the following services (“Service(s)”), which include, but are not limited to:
2.1.1. hosting for the server Google Tag Manager (“GTM”) container;
2.1.2. logs of incoming and outgoing requests sent to the server GTM container;
2.1.3. number of requests sent by each vendor;
2.1.4. hosting for Signals Gateway;
2.1.5. hosting for Meta Conversions API Gateway;
2.1.6. hosting for Snapchat Conversions API Gateway;
2.1.7. hosting for TikTok Events API Gateway;
2.1.8. consultation about server-side tracking;
2.1.9. audit of the server-side tracking setup (please note: the audit data is deleted if the data is older than 14 months);
2.1.10. setting up server-side tracking for your site;
2.1.11. receiving client support via email and chat;
2.1.12. getting access to the blog containing articles on how to use the server-side tracking with various services;
2.1.13. storing data with the help of Stape Store within the server Google Tag Manager hosted on Stape;
2.1.14. assessing the impact of server-side tracking on data collection with Stape Analytics;
2.1.15. providing a tool Stape Website Tracking Checker that diagnoses Client-provided website URL to evaluate the setup of tracking systems (e.g., event tags, cookies, and pixels), highlights potential issues and provides opportunities for improvement;
2.1.16. setting up server-side tracking for Google Analytics 4 and Google Ads with pre-configured web GA4 and GAds tracking (Stape Gateway);
2.1.17. Stape Care - an optional software maintenance service, including server-side tracking setup verification, performance improvement suggestions, integration with marketing and analytics platforms;
2.1.18. accessing free online trainings on server-side tagging, available at: https://academy.stape.io/;
2.1.19. getting help with various issues in our discussion forum, available at: https://community.stape.io/.
2.2. The exact scope of Services provided shall be available on the Website on a page dedicated to subscription plans or products, which are offered separately from subscription plans.
2.3. The Company shall, by the means of the Website, provide you the Services according to one of the subscription plans chosen by you. The Company reserves the right to change the content and the price of any subscription plan at any time. In this event, the change shall apply to you from the next billing period.
2.4. The Services do not constitute business, technical, legal, or any other sort of professional advice. The Company shall not be liable for the result of your use of the Services.
2.5. The Services' availability can be viewed at our Status Page.
2.6. Overlimits
If your usage exceeds any subscription limits (including but not limited to number of requests, requests-per-second (RPS), storage or other usage quotas) the Company may, at its sole discretion and without liability: (a) temporarily throttle or reduce your service; (b) suspend your access to the Services; and/or (c) automatically upgrade your account to a higher paid subscription level.
The Company will use commercially reasonable efforts to notify you prior to any suspension or automatic upgrade where practicable, however it is your obligation to monitor the subscription limits on your own to avoid overlimits.
No overlimit, suspension, throttling or automatic upgrade will entitle you to any refund, credit, or fee reduction unless the Company expressly agrees in writing.
2.7. Automatic disabling for low‑usage containers
For the purposes of this Section, "Small Usage" means sustained usage of fewer than 4,000 requests in a rolling 30‑day period. "Anomalous Low‑Usage Containers" are containers that (a) record Small Usage and (b) show traffic patterns that, in the Company’s reasonable judgment, appear to be machine‑generated, technical requests, monitoring probes, or otherwise non‑end‑user site traffic.
You may enable the "Do not disable for small usage" option for a container. Notwithstanding that preference, if a container meets the criteria for an Anomalous Low‑Usage Container (including being below the Small Usage threshold), the Company may treat it as eligible for disabling or restriction under this Section.
If a container is classified as an Anomalous Low‑Usage Container, the Company may, at its sole discretion and without liability: (a) temporarily throttle or restrict the container; (b) disable the container; and/or (c) require or automatically apply an account upgrade to a plan adequate for the container's usage profile.
The Company will use commercially reasonable efforts to notify you by email to the account contact 3 business days before disabling the container. If immediate action is necessary to protect the Service or prevent undue costs, the Company may impose temporary restrictions or disable the container with shorter notice and will promptly notify you.
The measures described in this Section are in addition to the Company’s rights under Section 2.7 and elsewhere in these Terms.
2.8. Additional automatic disabling of containers
In addition to the provisions in Section 2.7 and elsewhere in these Terms, the Company may automatically disable, throttle, restrict, or delete containers on both paid and free plans in accordance with the Company's internal specifications and procedures. These measures are designed to ensure efficient resource allocation, prevent abuse, maintain service integrity, and address issues such as low usage, exceeded limits, non-payment, or anomalous activity.
The reasons for the above mentioned restrictions shall cover, but are not limited, with the following: (i) Low or No Usage (Free Plans): Containers with sustained low activity (e.g., minimal requests over specified periods) may be scheduled for disabling after a notice period, as detailed in internal procedures, (ii) Exceeded Usage Limits (Paid and Free Plans): If usage exceeds plan limits, containers may be disabled after calculated grace periods, potentially with subscription cancellation, (iii) Non-Payment (Paid Plans): Subscriptions that are canceled, expired, or overdue beyond grace periods may result in container disabling, (iv) High or Anomalous Usage: Sudden spikes or patterns indicating abuse may trigger immediate or scheduled disabling, (v) Manual or Forced Actions: In exceptional cases, containers may be manually disabled per internal guidelines, overriding user preferences where necessary.
The Company will use commercially reasonable efforts to notify you by email to the account contact 3 business days before disabling, unless immediate action is required to protect the Service or prevent undue costs, in which case shorter notice may be provided.
Actions may include setting container status to disabled, deleting containers (unless opted out), canceling subscriptions, or requiring plan upgrades. These are at the Company's sole discretion and without liability. You may contact support for appeals or reactivation.
2.9. Free container limits
You are limited to a maximum of five free containers per resource or account, as determined by the Company's internal specifications. You may delete existing free containers and create new ones, provided the total does not exceed this limit of five. Attempts to create or maintain more than five free containers may result in automatic disabling, restriction, or deletion of excess containers without prior notice. To use additional containers beyond this limit, you must upgrade to a paid plan.
3.1. Before using the Services, you must first open a personal account ("Account") on the Website.
3.2. To open an Account, you have:
3.2.1 to be capable of entering into a legally binding contract under your personal law (for natural persons); or
3.2.2 to be a duly authorized representative of a legal entity and be explicitly authorized to create an Account on its behalf (for legal persons).
3.3. You can create an Account by providing your email address which will serve further as your login. After confirming your email address following the link sent to you by us, you will be able to set your Account password.
3.4. Please use true and accurate information about yourself when opening an Account.
3.5. You must not create an Account on behalf of another individual or entity, unless you are legally authorized to do so. You must not impersonate or misrepresent your identity or affiliations with other persons or entities.
3.6. You are solely responsible for keeping your Account secure. Sharing your login credentials with third parties is at your own risk.
3.7. You must notify the Company immediately upon becoming aware of any breach of security or unauthorized use of your Account.
3.8. The Company reserves its right to suspend your Account without providing notice or reason in case of any violation of these Terms or the applicable law.
3.9. You are solely responsible for the accuracy, validity, and correctness of all information you submit to the Company. Should there be any error, mistake, update, or change in information you have submitted prior, you are obliged to notify the Company immediately.
4.1. The Services described in Section 2 above are provided according to the subscription plans or terms applicable to products, available on the Website.
Please note that products, which are offered separately from subscription plans include specific terms, which are not covered by available subscription plans in any way.
You pay for Stape Care service on a monthly or an annual basis in addition to the already purchased subscription plan or a product. Stape Care does not include periodic updates, upgrades, or bug fixes for products in any form.
If you have a standard account and multiple products, subscriptions, services, you may receive a single invoice covering all products.
4.2. Subscription plan "Personal" is intended for small websites and is provided at no charge. The subscription plans for big websites (this criterion is based on the number of requests a website or app sends to the server) are provided for a fee specified on the Website ("Fee").
4.3. The Fee for the Services is charged on a prepayment basis. This means that you have to pre-pay the Services in full (100%) according to the subscription plan chosen by you. Failure to do so may cause the Services' interruptions.
4.4. The subscription plans and terms applicable to products, which are offered separately from subscription plans, available on the Website are part of these Terms. Notwithstanding the foregoing, they can be unilaterally changed by the Company at any time by posting updated information on the Website. We shall notify you about such a change by posting a notification on the Website or sending you an email (if appropriate).
4.5. Once the subscription plan or terms applicable to products, which are offered separately from subscription plans are changed, the change shall apply to you from the next billing period.
4.6. The subscription is considered to be active from the moment you pay for it.
4.7. If the Company is unable to bill you for a subscription, your access to the Services will be temporarily put on hold. Your access will be renewed once you pay for the Services. In the event of a payment failure, the Company may attempt to process the payment multiple times over an extended period (up to 8 weeks) and provide notifications to assist with resolution. If payment remains unsuccessful, access to services may be suspended or terminated. This process does not alter your obligation to pay fees owed.
4.8. The Company will not refund any unused portion of the subscription.
4.9. We will only issue refunds if by technical error you have been billed twice for the same billing period. To receive a refund please contact us at support@eu.stape.io within 14 days from an erroneous payment. No other refunds will be made.
4.10. You hereby acknowledge and agree that in the event you file a dispute through our third-party processing system, you will no longer be eligible to receive our Services within the same subscription plan or products, unless otherwise is decided by the Company. For any additional information regarding our third-party processing systems' dispute resolutions and chargebacks, please visit their website or contact them directly.
4.11. Late payments interest
If you fail to pay any undisputed amount when due under a custom subscription plan, Company may charge interest on the overdue amount at a rate of 2% per month (24% per annum) calculated daily from the due date until the date of full payment. Interest shall accrue on a compounded monthly basis. You will also reimburse the Company for all reasonable collection costs, including attorneys' fees, incurred in collecting overdue amounts to the extent permitted by applicable law. Nothing in this Section limits the Company's right to suspend or terminate Services for non‑payment.
4.12 Consolidated invoice
Depending on your Subscription Plan and account configuration, the Consolidated Invoice feature may apply to consolidate billing for multiple accounts or services into a single invoice. This feature is subject to the terms and conditions set forth in Annex A to these Terms of Use, including eligibility requirements, opt-out procedures, and any associated fees or restrictions.
5.1. The Company will not refund any unused portion of the subscription.
5.2. The Stape Care service is non-refundable under any circumstances.
5.3. We will only issue refunds if by technical error you have been billed twice for the same billing period. To receive a refund please contact us at support@eu.stape.io within 14 days from an erroneous payment. No other refunds will be made.
5.4. You hereby acknowledge and agree that in the event you file a dispute through our third-party processing system, you will no longer be eligible to receive our Services, unless otherwise is decided by the Company. For any additional information regarding our third-party processing systems' dispute resolutions and chargebacks, please visit their website or contact them directly.
5.5. Please note that, in each case, our annual subscriptions are refundable within 60 (sixty) days from the date of payment, and monthly subscriptions are refundable within 14 (fourteen) days from the date of payment, in case of the refund you will no longer be eligible to receive our Services within the same subscription plan or products, unless otherwise is decided by the Company. No other refunds will be made.
5.6. In case you purchase a new subscription or product after submitting a dispute through our third-party processing system or after you requested a refund, you will no longer be eligible for any refunds under Section 5.4. and Section 5.5.
6.1. When using the Website and the Services you agree to not:
6.1.1. violate or help another person violate these Terms or the applicable law;
6.1.2. violate intellectual property rights of any party;
6.1.3. use the Website in any way that can damage, disable or overburden the Website, which may include, but is not limited to, uploading or in any other way, while using the Website, sending viruses, Trojan horses, spyware, adware, or any other malicious code; performing DoS attacks, interfering with or disrupting any network, equipment, or server connected to or used to provide access to the Website;
6.1.4. attempt to gain unauthorised access to the Website, computer systems or networks connected to the Website, or extract data not intended for you;
6.1.5. impersonate or misrepresent your affiliation with another user, person, or entity, nor make other fraudulent, false, deceptive, or misleading representations;
6.1.6. violate the legislation, which may apply to you when you use the Website.
7.1. Violation of these Terms will result in liability under the applicable law, unless otherwise provided in the Terms.
7.2. To the extent permitted by the applicable law, the Company and its affiliates shall not be liable for:
7.2.1. the accuracy, completeness of the Website, or its Content;
7.2.2. the accuracy, completeness, or content of any websites linked to the Website (through hyperlinks, banner advertising, or otherwise);
7.2.3. property damage of any nature, connected with the use of the Website;
7.2.4. third-party conduct;
7.2.5. any unauthorised access to or use of the Company's servers and/or any Content, personal information or other information and data stored if such unauthorised access did not directly occur due to the Company’s actions or inactions;
7.2.6. any interruption or cessation of access to the Website;
7.2.7. any viruses, worms, bugs, Trojan horses, or the like, which may be transmitted to or from the Website or any third-party websites;
7.2.8. any loss or damage of any kind incurred as a result of your use of the Website, whether or not the Company advised of the possibility of such damages;
7.2.9. other risks associated with the use of online platforms and websites.
7.3. The Website and Services are provided "as is" and "as available" without any warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or title.
7.4. To the extent permitted by the applicable law, you agree to defend, indemnify, and hold harmless the Company from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, but not limited to, attorney fees) arising from:
7.4.1. your use of the Website and the Services;
7.4.2. Content that you use, distribute or save;
7.4.3. your violation of these Terms and the applicable law.
7.5 In case of any circumstances of insuperable force (i.e. events of extraordinary or insuperable nature) that have occurred and remain in effect beyond the party's control and that a party could neither foresee nor prevent for objective reasons, if these circumstances prevent a party from proper fulfilment of its obligations hereunder, the term for the fulfilment of such obligations shall be extended for the period of the effect of such circumstances of insuperable force.
The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, epidemics and pandemics, failure of power supply or communication system, or other similar circumstances that prevent the parties from the proper fulfilment of their obligations under these Terms.
8.1 We use the Website to post content: information, texts, images, video, and audio files ("Content").
8.2 The Content is not business, technical, legal, or any other sort of professional advice, unless stated otherwise. The Company shall not be responsible for your use of the Content.
8.3 All Website's components and Content (unless stated otherwise) and the Website as a whole, Company's Content and accounts on social media belong to the Company and are protected by the intellectual property legislation.
8.4 You cannot use our intellectual property without our direct written consent, unless such use is permitted by law.
8.5 The Website may contain links to other websites or services, which do not belong to the Company, and we do not control them. The Company shall not be responsible for the content, privacy practices and the functioning of other websites and services. Please read public documents of those websites and services.
8.6. You grant the Company the right, which may be revoked at any time, to use your commercial name and logo as a reference on the Company Website for its own advertising purposes for the duration of the Company Services.
9.1 The terms of collecting, storing, processing and transferring your personal data by the Company are provided in the Privacy Policy.
9.2 The terms of how we use cookies are provided in the Cookie Notice.
9.3 The Privacy Policy and the Cookie Notice are parts of these Terms. Please make sure you read them.
9.4. During the utilization of the Services, products, or subscriptions provided by the Company, each party (the "Receiving Party") may receive or have access to confidential information of the other party (the "Disclosing Party"). "Confidential Information" means any and all non-public information, in any form, disclosed or made available by the Disclosing Party to the Receiving Party, including but not limited to technical data, business strategies, trade secrets, user data, software configurations, and any other proprietary information related to the Services, products, or subscriptions.
9.5. The Receiving Party agrees to: (a) hold the Disclosing Party's Confidential Information in strict confidence; (b) not disclose it to any third party without the prior written consent of the Disclosing Party; and (c) use it solely for the purpose of utilizing or providing the Services, products, or subscriptions under these Terms.
9.6. The obligations in this Section 10 do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure without confidentiality obligations; (c) is independently developed by the Receiving Party without reference to the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the Receiving Party gives prompt notice to the Disclosing Party to allow it to seek a protective order.
9.7. Upon termination of these Terms or at the Disclosing Party's request, the Receiving Party shall promptly return or destroy all Confidential Information and certify such return or destruction in writing.
9.8. Breach of this Section 10 may cause irreparable harm, and the Disclosing Party shall be entitled to seek injunctive relief in addition to any other remedies available at law or in equity. The confidentiality obligations in this Section 10 shall survive termination of these Terms for a period of three (3) years.
9.9. Non-Competition. To protect the Company's legitimate business interests, you agree that, during the term of your use of the Services and for a period of one (1) year following termination or expiration thereof (the "Restricted Period"), you shall not directly or indirectly use or rely upon the Company's Confidential Information to create, develop, offer, or market any product, service, or subscription that competes with the Company's Services (including, but not limited to, data processing, analytics, or related software solutions).
9.10. For purposes of this Section, "compete" means developing, marketing, or providing products or services that are substantially similar to those of the Company, where such activities are based on or derived from the Company's Confidential Information obtained through your use of the Services. This restriction applies only if and to the extent that your competitive activities involve the misuse of Confidential Information as defined herein.
9.11. If any provision of this non-competition obligation is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be reformed to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
9.12. The restrictions in Sections 9.9–9.11 shall survive termination of these Terms for the duration of the Restricted Period.
10.1 You and the Company shall attempt to resolve any disputes by negotiations.
10.2 Please use the following email address for dispute resolution purposes: privacy@eu.stape.io.
10.3 In case we cannot resolve the dispute in 30 days from the day we start negotiations, it shall be resolved by the courts of the Republic of Estonia.
10.4 You also agree that regardless of any statute or law to the contrary, any claim or cause of action of yours arising from or related to the use of the Services must be filed within 3 months after such claim or cause of action arose or be forever barred.
11.1 These Terms shall remain in force until terminated by the Company. The Company may terminate these Terms at any time, at its discretion, without explaining the reasons for this decision.
11.2 These Terms of Service, Privacy Policy, Cookie Notice, any other notices and disclaimers on the Website constitute the entire agreement between you and the Company regarding your use of the Website.
11.3 If any matters have not been regulated by these Terms, they shall be regulated by the laws of the Republic of Estonia.
11.4 The Company can change these Terms at any time. In this case, your continued use of the Website and the Services shall mean that you agree to the new version of the Terms. We shall notify you about significant changes by posting a notification on the Website or sending you an email (if appropriate).
11.5 Should you have any questions, please contact us at privacy@eu.stape.io or using contact information available on the Website.
"Consolidated Invoice" is a billing feature that allows a single invoice to be issued for multiple Subscriptions associated with (i) a Client account, or (ii) an Agency/Partner master account and its sub-accounts, as applicable.
Company does not act as a tax agent, intermediary, or reseller for the Partner or Agency. The Partner or Agency is solely responsible for all tax obligations, including VAT, sales tax, or income tax arising from payments made on behalf of Clients. Company will not withhold, report, or remit taxes on the Partner's or Agency's behalf.
In the case the Partner shall participate in Consolidated Invoice per registration in the Partner Program, Company shall provide Services directly to Clients introduced by the Partner via the referral mechanisms.
The Partner reserves the right to collect payments from such Clients independently. For Consolidated Invoice, Company will bill the Partner directly for Client Services, and the Partner authorizes Company to receive payments from the Partner's billing details.
Partner agrees to indemnify Company against any tax claims, penalties, or liabilities arising from Partner's use of Consolidated Invoice.
Agencies that act on behalf of Clients may use Consolidated Invoice. For Agencies, the same provisions apply as for Partners, except that Agencies do not participate in the Partner Program.
Agencies are solely responsible for collecting, reporting, and remitting taxes and for any other obligations arising from billing on Clients' behalf.
Agencies agree to indemnify Company against any tax claims, penalties, or liabilities arising from Agency use of Consolidated Invoice.
Clients billed through Consolidated Invoice via Partner or Agency remain the end recipients of Company's Services and must ensure payments are made through the Partner or Agency. Failure of the Partner or Agency to pay may result in suspension or termination of Services to the Client.
Refunds, chargebacks, or disputes regarding amounts collected by a Partner or Agency will be handled between the Client and such Partner or Agency; Company is not liable for disputes solely between the Client and the Partner or Agency, except as required by applicable law.
Clients which chose the Consolidated Invoice for personal use shall ensure the payments are made in accordance with the terms of the Subscription and this Terms of Use.
5.1.1. Cancellation and Deletion under Consolidated Invoice
In the event of an active Consolidated Invoice, subscription cancellations and/or product deletions shall take effect immediately upon the Client's initiation of the action. For subscriptions processed through any payment provider, any remaining balance may be refunded automatically to the Client's account, depending on the capabilities of the provider used. In cases where automatic refunds are not supported, refunds shall be processed manually upon the Client's request to Company support. It is the Client's responsibility to verify that the refund has been executed, if it has not, the Client must contact Company support to initiate a manual refund.
The Client remains responsible for any taxes, fees, or obligations accrued prior to the cancellation or deletion date. Service interruptions or suspensions may occur if payments are not transitioned promptly. Company is not liable for any disputes arising from the cancellation or deletion, and the Client agrees to indemnify Company against claims from the Partner, Agency, or third parties related to this process.
5.1.2. Opt-Out and Deactivation of Consolidated Invoice
The Client may opt out or deactivate Consolidated Invoice at any time via the dashboard Settings. Deactivation shall take effect immediately upon the Client pressing the deactivation button, with the Consolidated Invoice charges applied only for the current billing period.
Upon deactivation (i) if no valid payment method is on file, Company shall display a warning prompting the Client to add a payment method to avoid interruption or suspension of subscriptions, with an option to add the method immediately; (ii) Company shall transition the Client account to direct billing, create separate invoices for any active products or subscriptions, and send reminders regarding such invoices; (iii) the Client remains responsible for any taxes, fees, or obligations accrued prior to the deactivation date; and (iv) Service interruptions or suspensions may occur if payments are not transitioned promptly or if a valid payment method is not provided.
Company is not liable for any disputes arising from the opt-out, and the Client agrees to indemnify Company against claims from the Partner, Agency, or third parties related to this process.
The Partner or Agency may opt out or deactivate Consolidated Invoice for any subaccount(s) or entirely at any time via the dashboard settings. Deactivation shall take effect immediately upon initiation, with Consolidated Invoice charges applied only for the current billing period.
Upon deactivation (i) if the affected Client subaccount has a valid active payment method on file, Company shall immediately create separate licenses or invoices for the Client's active products or subscriptions and transition them to direct billing; (ii) if no valid payment method is on file, Company shall send a notification to the affected Client prompting them to add a payment method to avoid interruption or suspension of Services, with an option to add the method immediately; (iii) For subscriptions processed through any payment provider, any remaining balance may be refunded automatically to the Client's account, depending on the capabilities of the provider used. In cases where automatic refunds are not supported, refunds shall be processed manually upon the Client's request to Company support. It is the Client's responsibility to verify that the refund has been executed; if it has not, the Client must contact Company support to initiate a manual refund; (v) affected Clients shall be notified of the change and given the option to transition to direct billing with Company or discontinue Services; (vi) the Partner or Agency remains responsible for any outstanding payments, taxes, fees, or obligations accrued prior to the deactivation date; and (vii) Service interruptions or suspensions may occur if payments are not transitioned promptly or if a valid payment method is not provided. Company is not liable for any disputes arising from the deactivation, and the Partner or Agency agrees to indemnify Company against any claims, disputes, or liabilities arising from the opt-out, including Client disputes or tax implications.
Opt-out does not affect other conditions of these Terms of Use.
Company reserves the right to terminate a Client's, Partner's or Agency's participation in Consolidated Invoice, either for specific Client accounts or entirely, with 14 days' notice (or immediately in cases of repeated or material violations), if the Partner or Agency fails to make timely payments, breaches tax obligations, or otherwise violates these Terms.
Upon termination by Company: (i) Company will notify affected Clients and offer them the option to transition to direct billing; (ii) the Partner or Agency will remain liable for all outstanding payments and agrees to indemnify Company against any resulting claims, penalties, or service disruptions; and (iii) termination does not relieve the Partner or Agency of prior obligations, including tax responsibilities.
The Company will invoice the Client, Partner or Agency as the payer and include product details for transparency but will not withhold, report, or remit taxes on behalf of the Client, Partner or Agency.
Clients, Partners and Agencies are solely responsible for their tax obligations arising from Consolidated Invoice and agree to indemnify Company against any tax claims, penalties, or liabilities.
In case of existence of both monthly and annual subscriptions, Company shall issue two Consolidated invoices, one to cover the monthly subscription and one to cover the annual subscription.
While the Consolidated Invoice feature is active, the Client may apply only one promo code across all subscriptions.
While the Consolidated Invoice feature is active, a Partner or Agency may apply only one promo code, which shall be applicable to all subscriptions across all eligible subaccounts to which the promo code applies.
Nothing in this Annex alters Company's contractual relationship with the Client: Company remains the provider of Services to the Client and reserves all rights under these Terms to suspend or terminate Services for non-payment or other breaches.
All notices required under this Annex must be sent to support@eu.stape.io unless otherwise specified.
