Version: 1.02
Last updated: 17 July 2023
Please carefully read these Terms of Use (“Terms”) before using the app.eu.stape.io website (“Website”) and other versions of Stape, a project that provides you with a tool for server-side tagging.
These Terms describe on what conditions you can use the Website. Please read them.
If you do not agree with them, you cannot use the Website.
The terms “we”, “us”, “our” refer to Stape Europe OÜ, a legal person registered under the laws of the Republic of Estonia with a registry code 16564377 (“Company”).
Please note that all materials of the Website are for information purposes only. No such materials are or should be taken as any sort of professional advice.
You can contact us at:
Stape Europe OÜ
Registered address: Harju maakond, Tallinn, Lasnamäe linnaosa, Väike-Paala tn 2, 11415
Contact email address: privacy@eu.stape.io
1.1 These Terms constitute a legally binding agreement between you and the Company.
1.2 The laws of the Republic of Estonia shall apply to your use of the Website.
1.3 By using this Website, you confirm that you meet the following requirements:
1.4 The Company can change, delete and addend these Terms at any time. All new or changed terms shall become valid at the moment they are published. The Company will notify you about substantial changes to the Terms. This can be made by posting a notification on the Website or sending an email (if appropriate).
1.5 Stape does not provide any services in the Russian Federation and Belarus. All accounts registered on stape before 28th February 2022 and ever logged in from the Russian Federation or Belarus used cards issued by the Russian Federation or Belarus Access banks are blocked on 11th March. Paid accounts are blocked at the end of the current billing cycle. Stape.io's website is blocked to users from the Russian Federation and Belarus.
If you do not agree with the new Terms, you should stop using the Website. Please check these Terms from time to time.
2.1 On the Website, you can receive the following services (“Service(s)”), which include, but are not limited to:
2.1.1 hosting for the server Google Tag Manager (“GTM”) container;
2.1.2 logs of incoming and outgoing requests sent to the server GTM container;
2.1.3. number of requests sent by each vendor;
2.1.4. hosting for Meta Conversions API Gateway;
2.1.5. hosting for Snapchat Conversions API Gateway;
2.1.6. hosting for TikTok Events API Gateway;
2.1.7. consultation about server-side tracking;
2.1.8. audit of the server-side tracking setup;
The audit data is deleted if the data is older than 14 months.
2.1.9. setting up server-side tracking for your site;
2.1.10. receiving client support via email and chat;
2.1.11. getting access to the blog containing articles on how to use the server-side tracking with various services;
2.1.12. storing data with the help of Stape Store within the server Google Tag Manager hosted on Stape;
2.1.13. assessing the impact of server-side tracking on data collection with Stape Analytics;
2.1.14. setting up server-side tracking for Google Analytics 4 and Google Ads with pre-configured web GA4 and gAds tracking (Google Tag Gateway);
2.1.15. accessing free online trainings on server-side tagging, available at: https://academy.stape.io/
2.1.16. getting help with various issues in our discussion forum, available at: https://community.stape.io/.
The exact scope of Services provided shall be available on the Website on a page dedicated to subscription plans or products, which are offered separately from subscription plans.
2.2 The Company shall, by the means of the Website, provide you the Services according to one of the subscription plans chosen by you. The Company reserves the right to change the content and the price of any subscription plan at any time. In this event, the change shall apply to you from the next billing period.
2.3 The Services do not constitute business, technical, legal, or any other sort of professional advice. The Company shall not be liable for the result of your use of the Services.
2.4 The Services’ availability can be viewed at our Status Page.
3.1 Before using the Services, you must first open a personal account (“Account”) on the Website.
3.2 To open an Account, you have:
3.2.1 to be capable of entering into a legally binding contract under your personal law (for natural persons); or
3.2.2 to be a duly authorized representative of a legal entity and be explicitly authorized to create an Account on its behalf (for legal persons).
3.3 You can create an Account by providing your email address which will serve further as your login. After confirming your email address following the link sent to you by us, you will be able to set your Account password.
3.4 Please use true and accurate information about yourself when opening an Account.
3.5 You must not create an Account on behalf of another individual or entity, unless you are legally authorized to do so. You must not impersonate or misrepresent your identity or affiliations with other persons or entities.
3.6 You are solely responsible for keeping your Account secure. Sharing your login credentials with third parties is at your own risk.
3.7 You must notify the Company immediately upon becoming aware of any breach of security or unauthorized use of your Account.
3.8 The Company reserves its right to suspend your Account without providing notice or reason in case of any violation of these Terms or the applicable law.
3.9 You are solely responsible for the accuracy, validity, and correctness of all information you submit to the Company. Should there be any error, mistake, update, or change in information you have submitted prior, you are obliged to notify the Company immediately.
4.1 The Services described in Section 2 above are provided according to the subscription plans or terms applicable to products, which are offered separately from subscription plans, available on the Website.
Please note that, products, which are offered separately from subscription plans include specific terms, which are not covered by available subscription plans in any way.
4.2 Subscription plan “Personal” is intended for small websites and is provided at no charge. The subscription plans for big websites (this criterion is based on the number of requests a website or app sends to the server) are provided for a fee specified on the Website (“Fee”).
4.3 The Fee for the Services is charged on a prepayment basis. This means that you have to pre-pay the Services in full (100%) according to the subscription plan chosen by you. Failure to do so may cause the Services’ interruptions.
4.4 The subscription plans and terms applicable to products, which are offered separately from subscription plans, available on the Website are part of these Terms. Notwithstanding the foregoing, they can be unilaterally changed by the Company at any time by posting updated information on the Website. We shall notify you about such a change by posting a notification on the Website or sending you an email (if appropriate).
4.5 Once the subscription plan or terms applicable to products, which are offered separately from subscription plans are changed, the change shall apply to you from the next billing period.
4.6 The subscription is considered to be active from the moment you pay for it.
4.7 If the Company is unable to bill you for a subscription, your access to the Services will be temporarily put on hold. Your access will be renewed once you pay for the Services.
4.8 The Company will not refund any unused portion of the subscription.
4.9 We will only issue refunds if by technical error you have been billed twice for the same billing period. To receive a refund please contact us at billing@eu.stape.io within 14 days from an erroneous payment. No other refunds will be made.
4.10 You hereby acknowledge and agree that in the event you file a dispute through our third-party processing system, you will no longer be eligible to receive our Services within the same subscription plan or products, unless otherwise is decided by the Company. For any additional information regarding our third-party processing systems’ dispute resolutions and chargebacks, please visit their website or contact them directly.
4.11. Please note that, in each case, our annual subscriptions are refundable within 60 (sixty) days from the date of payment, and monthly subscriptions are refundable within 14 (fourteen) days from the date of payment, in case of the refund you will no longer be eligible to receive our Services within the same subscription plan or products, unless otherwise is decided by the Company. No other refunds will be made.
4.12. In case you purchase a new subscription or product after submitting a dispute through our third-party processing system or after you requested a refund, you will no longer be eligible for any refunds under Section 4.10. and Section 4.11.
4.13. The Services are paid for using payment methods available on the Website. The payments are done with the help of a third-party payment service provider. This means that we do not collect nor process your payment information.
4.14 The Company may, at its sole discretion, offer discounts or provide special offers for the Services. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this Website. Repeated or recurring offers or discounts create no claim/title or right that you may enforce in the future. Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Company, as indicated in the Company’s location details in this document, unless otherwise specified.
4.15 The Company may, at its sole discretion, offer subscription plans directly to you, which are not listed on the Website. To know more please contact us at billing@eu.stape.io
5.1 When using the Website and the Services you agree to not:
5.1.2 violate or help another person violate these Terms or the applicable law;
5.1.3 violate intellectual property rights of any party;
5.1.4 use the Website in any way that can damage, disable or overburden the Website, which may include, but is not limited to, uploading or in any other way, while using the Website, sending viruses, Trojan horses, spyware, adware, or any other malicious code; performing DoS attacks, interfering with or disrupting any network, equipment, or server connected to or used to provide access to the Website;
5.1.5 attempt to gain unauthorised access to the Website, computer systems or networks connected to the Website, or extract data not intended for you;
5.1.6 impersonate or misrepresent your affiliation with another user, person, or entity, nor make other fraudulent, false, deceptive, or misleading representations;
5.1.7 violate the legislation, which may apply to you when you use the Website.
6.1 Violation of these Terms will result in liability under the applicable law, unless otherwise provided in the Terms.
6.2 To the extent permitted by the applicable law, the Company and its affiliates shall not be liable for:
6.2.1 the accuracy, completeness of the Website, or its Content;
6.2.2 the accuracy, completeness, or content of any websites linked to the Website (through hyperlinks, banner advertising, or otherwise);
6.2.3 property damage of any nature, connected with the use of the Website;
6.2.4 third-party conduct;
6.2.5 any unauthorised access to or use of the Company’s servers and/or any Content, personal information or other information and data stored if such unauthorised access did not directly occur due to the Company’s actions or inactions;
6.2.6 any interruption or cessation of access to the Website;
6.2.7 any viruses, worms, bugs, Trojan horses, or the like, which may be transmitted to or from the Website or any third-party websites;
6.2.8 any loss or damage of any kind incurred as a result of your use of the Website, whether or not the Company advised of the possibility of such damages;
6.2.9 other risks associated with the use of online platforms and websites.
6.3 The Website and the Services are provided on the “as-is” basis without any warranty or guarantee whatsoever.
6.4 To the extent permitted by the applicable law, you agree to defend, indemnify, and hold harmless the Company from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, but not limited to, attorney fees) arising from:
6.4.1 your use of the Website and the Services;
6.4.2 Content that you use, distribute or save;
6.4.3 your violation of these Terms and the applicable law.
6.5 In case of any circumstances of insuperable force (i.e. events of extraordinary or insuperable nature) that have occurred and remain in effect beyond the party’s control and that a party could neither foresee nor prevent for objective reasons, if these circumstances prevent a party from proper fulfilment of its obligations hereunder, the term for the fulfilment of such obligations shall be extended for the period of the effect of such circumstances of insuperable force.
The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, epidemics and pandemics, failure of power supply or communication system, or other similar circumstances that prevent the parties from the proper fulfilment of their obligations under these Terms.
7.1 We use the Website to post content: information, texts, images, video, and audio files (“Content”).
7.2 The Content is not business, technical, legal, or any other sort of professional advice, unless stated otherwise. The Company shall not be responsible for your use of the Content.
7.3 All Website’s components and Content (unless stated otherwise) and the Website as a whole, Company’s Content and accounts on social media belong to the Company and are protected by the intellectual property legislation.
7.4 You cannot use our intellectual property without our direct written consent, unless such use is permitted by law.
7.5 The Website may contain links to other websites or services, which do not belong to the Company, and we do not control them. The Company shall not be responsible for the content, privacy practices and the functioning of other websites and services. Please read public documents of those websites and services.
8.1 The terms of collecting, storing, processing and transferring your personal data by the Company are provided in the Privacy Policy.
8.2 The terms of how we use cookies are provided in the Cookie Notice.
8.3 The Privacy Policy and the Cookie Notice are parts of these Terms. Please make sure you read them.
9.1 You and the Company shall attempt to resolve any disputes by negotiations.
9.2 Please use the following email address for dispute resolution purposes: privacy@eu.stape.io.
9.3 In case we cannot resolve the dispute in 30 days from the day we start negotiations, it shall be resolved by the courts of the Republic of Estonia.
9.4 You also agree that regardless of any statute or law to the contrary, any claim or cause of action of yours arising from or related to the use of the Services must be filed within 3 months after such claim or cause of action arose or be forever barred.
10.1 These Terms shall remain in force until terminated by the Company. The Company may terminate these Terms at any time, at its discretion, without explaining the reasons for this decision.
10.2 These Terms of Service, Privacy Policy, Cookie Notice, any other notices and disclaimers on the Website constitute the entire agreement between you and the Company regarding your use of the Website.
10.3 If any matters have not been regulated by these Terms, they shall be regulated by the laws of the Republic of Estonia.
10.4 The Company can change these Terms at any time. In this case, your continued use of the Website and the Services shall mean that you agree to the new version of the Terms. We shall notify you about significant changes by posting a notification on the Website or sending you an email (if appropriate).
10.5 Should you have any questions, please contact us at privacy@eu.stape.io or using contact information available on the Website.
