What to do if custom subdomain is not verified for Stape Gateway?

Domain verification can take up to 72 hours, but usually completes within a few hours when your DNS records are properly configured.

How to verify your DNS records

You can view your DNS records by using the following service:  https://toolbox.googleapps.com/apps/dig

Using the service is simple:

1. Enter the subdomain you set up for Stape Gateway (omit https:// and any extra characters).

2. Choose the record type you wish to verify.

For example:

Common causes for subdomain verification failure

1. Missing DNS records

Ensure all necessary DNS records are present. Sometimes they might be accidentally removed by others.

2. Incorrect DNS records

If records exist, verify that their values exactly match those provided in your Stape Gateway settings.

3. Extra DNS records

Check that there are no additional DNS records for your Stape Gateway subdomain beyond those listed in your Gateway configuration.

For instance, extra AAAA records can disrupt domain verification. Remove any unnecessary entries and keep only the records specified in the ‘Domains’ section of your Stape Gateway.

Where to find the required DNS records

The DNS records required for verification are shown in the ‘Domains’ section of your Stape Gateway.

To complete verification, make sure to add every record listed there.