What to do if custom subdomain is not verified for Stape Gateway?

Domain verification takes up to 72 hours, although it often happens within a few hours if your DNS records are correct.

How to check my DNS records

You can check what DNS records you have by using this service: https://toolbox.googleapps.com/apps/dig

Using it is super easy:

1) Specify your subdomain that you created for Stape Gateway (without https:// and extra characters).

2) Select the desired record type you want to check.

Example:

Main reasons why a subdomain is not verified

1. Missing DNS records

Make sure that all required records are added. They may have been accidentally deleted by someone else.

2. Incorrect DNS records

If entries exist, make sure their values match those specified in your Gateway on Stape.

3. Extra DNS records

Make sure there are no extra DNS records for your Stape Gateway subdomain, only those specified in your Gateway on Stape.

If, for example, you have extra AAAA records - this can interfere with domain verification, so you should remove them and leave only those specified in the 'Domains' section of your Stape Gateway.

Where can I find the DNS records I need

The DNS records you need to add are displayed in the 'Domains' section of your Gateway on Stape.

You will need to add all the records listed here for verification to be successful.