How to use subscription auto-upgrade

Auto-upgrade moves your Stape container/Signals Gateway up a plan tier automatically when you go over your current plan's limit. By enabling the auto-upgrade your container/Signals Gateway keeps working instead of being paused, and you don't lose analytical data in the meantime.

How to turn auto-upgrade on or off

You can set auto-upgrade on the following pages:

When you're choosing a subscription for a container or Signals Gateway: the plan selection page has the auto-upgrade toggle.

On an existing container or Signals Gateway:

1. Open the container/Signals Gateway you want to change.
2. Click the Subscription tab.
3. Toggle Upgrade container to the next tier automatically on or off.

The change takes effect right away. You don't need to confirm anything else.

What changes after auto-upgrade

When auto-upgrade triggers, Stape charges your saved card for the new plan on the spot. See How to add billing info to your account if you haven't set one up yet.

A few things to know:

• Your container/Signals Gateway moves to the next plan up and keeps running. It's deployed automatically.
• Your card is charged for the new plan.
• Your request or event counter isn’t reset. It keeps counting against the new, larger limit.
• Your billing cycle stays the same. Your next renewal is on the same date, at the new plan's price.