How to cancel a subscription

1. Open the container/gateway you want to cancel.

2. Click the three dots at the top right of the container/gateway.

3. Choose Cancel Subscription.

4. Pick a reason for cancelling and click Cancel subscription.

That's it. The subscription is marked as cancelled and won't auto-renew. The product keeps running on its current paid plan until the end of the cycle you've already paid for, then drops to Free, or gets disabled in case of a dedicated gateway.

What changes after cancellation

• The product keeps running on its current plan until the end of the cycle you've paid for.
• At the end of the cycle, the container drops to Free. Free-tier limits apply from then on. Dedicated gateways (Meta/TikTok/Snap/Stape) are disabled.
• Your configuration on the container/gateway stays in place. Features that aren't included on Free are disabled.
• You aren't charged again. Auto-renewal is off. 
• On the Pro/Pro+ plans, if the number of requests on the current plan is exceeded and the cancelled subscription hasn't yet expired, the container/gateway will be blocked in 3 days.
• On the Business plans and higher, there's a 30-day grace period regardless of cancellation status. If you exceed the limit, Stape sends a warning but doesn't block the product. You keep using the plan until the end of the paid billing cycle, then drop to Free as planned.
• You can re-subscribe any time from the dashboard. The product will move back up to the paid plan you choose, and your setup will already be there.
• If you're on a yearly plan and cancel within 60 days of the most recent payment, you can ask for a refund. For more information read the Refund policy article.