Stape's Conversion Tracking app for Shopify is not working: what to do
Updated Mar 18, 2026
If you have installed the Stape Conversion Tracking app for Shopify and it does not work, please check if:
- You have followed all the steps in the article correctly https://stape.io/blog/server-side-tagging-for-shopify.
- The data layer is working in the web container preview.
- Also, please check that the plugin is active:
1. Navigate to "Theme customization"

2. Click on the "App embeds" section in the left sidebar
3. Search for Stape's app and see the toggle

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