Stape/Documentation

Stape's Conversion Tracking app for Shopify is not working: what to do

Updated Nov 6, 2025

If you have installed the Stape Conversion Tracking app for Shopify and it does not work, please check if: 

1. Navigate to "Theme customization

Theme customization
Theme customization

2. Click on the "App embeds" section in the left sidebar

3. Search for Stape's app and see the toggle

Stape Conversion Tracking app toggle
Stape Conversion Tracking app toggle

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