Which taxes are collected by Stape?

Stape is required by EU VAT legislation to collect VAT on payments of customers who use our service within the European Union.

When adding your payment information to Stape, you will be asked to add billing details which indicates whether or not you are inside the EU for VAT purposes. VAT will not apply if you indicate that you are outside of the European Union.

• VAT will not be applied to your payment if you use our service and provide us with your valid VAT number.
• If you use our service and your VAT number is invalid, VAT will be charged at the rate applicable in your country of residence. Please ensure the following to avoid this:

  • Your VAT number is entered correctly, including your country number, and is valid.
  • You are not using your personal (individual) VAT number.
  • If you use our service and we are unable to validate the VAT number you provided, we will process your payment and charge VAT. We'll attempt to confirm it again later.
• If you use our service as an individual (B2C), VAT will be charged at the rate applicable in your country of residence.

Also, if you update your billing by entering a new VAT number or another country or state of residence, the cost of your recurring payment may change according to possible differences in your VAT rate.

For example, if a client places an order for a recurring subscription and verifies that he or she is outside the EU, but then confirms that he or she is an EU resident in the Billing information, VAT will be charged with the following payment.

Instead, if a client places an order for a recurring subscription and verifies that he or she uses Stape services in Cyprus, a 19% VAT rate applies. If Greece is chosen as a country of consumption, a 24% VAT rate will be applied.