How to get help from Stape?

Stape strives to make server-side tracking simple, clear, and accessible for everyone. To that end, we provide various types of assistance and learning materials:

• Stape Community
• Helpdesk
• Support
• Stape Academy
• Tracking Care
• Personal Manager

Let’s take a look at each and see which of the ways to get help from Stape works best for you.

Stape Community

Stape Community is a forum for discussing and sharing experiences in server-side tracking. It brings together professionals and beginners who want to improve their knowledge and skills in server Google Tag Manager (sGTM) for different platforms, integration with analytical tools, management of consent and privacy, etc.

Stape Community is divided into several categories covering various tracking-related topics, making it easier for you to find the answers you’re looking for. Something unclear about GTM server containers? Wish to discuss Meta Conversion API? Have questions about server tags for email software? Stape Community has a discussion for you!

Learn more about Stape Community here.

Helpdesk

Helpdesk is a trove of articles, guides, and FAQs about all things server-side tracking, Stape services, sGTM, tags, integrations, APIs, and more. Helpdesk consists of several sections, such as:

• Knowledgebase - short FAQ-style answers to simple or highly-specific questions.
• Documentation - thorough setup instructions and guides on complex topics.
• GTM container templates - a collection of ready-to-use GTM templates for various services and platforms (e.g., Shopify, Wix, WooCommerce, etc.) that are developed by Stape and are available publicly and for free.
• API - a tool for account and container management automation for users of Stape’s sGTM containers and Gateways.
• Release notes - the place to stay ahead of the curve and be the first to learn about Stape’s updates and developments.

Support

Have questions about Stape products or sGTM hosting that you can’t figure out on your own or with our published materials? Feel free to contact us via support@stape.io or submit a ticket!

Stape Academy

Stape Academy is a curated collection of course modules, webinar recordings, and other learning materials. It’s designed to introduce newcomers to the world of server-side tagging, though even tracking pros will find it useful for a refresher or figuring out Stape-specific nuances. The course is split into modules covering a variety of topics to make it easier for you to find the information you’re looking for.

In addition to the modules and study materials, Stape Academy has its own community forum. It’s called the Discussion space - there, you can ask questions, see what other students are discussing, or share your knowledge and experience with others.

Check out this article to learn more about Stape Academy and how to access it.

Stape Care

Stape Care is an optional, ongoing assistance service providing initial audit, regular monitoring, maintenance, expert consultation, and more. Our Google Tag Manager specialists are here to help you keep your tracking setup working accurately. They can assist with setup or even build custom solutions for your specific needs. Learn more about Stape Care here.

Personal Manager

The Personal Manager service provides every eligible client with a dedicated account manager, easily reachable directly from the User Space. Depending on your account type, you’ll be paired with:

• Account Manager - for customers with an active sGTM Enterprise plan or higher.
• Partner Manager - for Partner account owners and their users.

To access your Personal Manager, log in to stape.io → click the question mark icon in the upper-right corner, and you will see the information about your Manager. If your manager is out of office, you’ll see their return date and have the option to contact support directly.

Managers are carefully assigned based on account criteria, availability, and workload, ensuring prompt and tailored assistance. Every time a manager is assigned or changed, you’ll receive an email with their details, so you always know exactly who’s there to help you.