I paid for the wrong plan, what should I do?

Common situations

• You meant to pick a Pro subscription plan but clicked Business.
• You meant to pay monthly but picked yearly (or the other way around).
• You upgraded a container/gateway you didn't mean to upgrade.

How to fix it

1. Email support@stape.io or submit a request.

2. Tell support:

• Your Stape account email or ID
• The container or gateway name (or ID) the payment was made on
• The plan you paid for by mistake
• The plan you actually wanted (or "please refund and don't switch me to anything")
• The invoice ID or payment date, if you have it

3. Wait for support to confirm. They'll cancel the wrong plan, refund your card, and switch you to the right plan if you asked for that.

The sooner you contact support after the payment, the simpler it is. If your container has already used requests on the wrong plan or a renewal has gone through, support will let you know what's possible to do.

How long the refund takes

The money usually arrives in your bank account in 3 business days, but it can take up to 10 business days depending on your bank.

The refund goes back to the same card you paid with. You don't need to give support any new payment details.

For more information about refunds, read the Refund Policy article.